Please do not send private or internal URLs, credentials, or confidential screenshots. If the page is behind a login, describe the failure or provide a safe reproduction instead.
How to report a capture problem
When you write in, include as much of this as you can:
- Public URL of the page (only if it’s public)
- What went wrong
- Browser version
- PageShotter version
- Whether we may reply to you
Every recurring failure becomes a test fixture, a regression test, and potentially a reason PageShotter gets better.
Known limitations
- The source tab must stay active while Chrome captures it.
- A capture longer than 65,535 pixels on a side cannot exist as a single PNG or JPEG. PageShotter says so on the result page and still exports the whole capture as PDF.
- Searchable PDF text covers Latin scripts. A page in another script captures perfectly as an image, but its PDF text layer will be empty.
- Bottom-anchored bars and floating buttons are omitted from multi-section screenshots; fixed headers are kept once, at the top.
- The browser window cannot be resized or zoomed during a capture.
Reporting privately
Email support@pageshotter.com and describe the page instead of sharing it. Include a safe reproduction (a public page with the same layout) if you have one.